Frequently Asked Questions
Certainly! Here's the translated paragraph:
"1. Do I need an account to place an order?
No, you can also order as a guest. But there are some advantages to having an account with us:
- Faster checkout process
- Easily view your order status and order history
- Receive updates on our new releases and special promotions
- What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
- HOW SECURE IS MY ONLINE ORDER?
When purchasing online with your credit card, all of your information is entered into a secure SSL web page. Your data is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
- Are there any exchange rates?
All our transactions are based on US dollars. If your credit card is based in a different currency, your order total will be calculated based on the daily exchange rate on the date your card issuer processes the transaction.
- HOW DO I SET MY SHIPPING ADDRESS?
As our website and service are based in English, all information you entered should follow English input methods, including punctuations. If certain letters of your address contain non-English letters, we recommend using similar English letters instead. For instance, you can change the letter "?" to "c".
- CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please note that your delivery address cannot be changed once the order has been processed or shipped. Please update your delivery address to your residential address instead of your vacation address, as we are unaware of how long the destination country's customs department holds the package.
- HOW LONG IS THE SHIPPING & How can I track my package?
The delivery time is based on the shipping option you selected. Once the order has been shipped, we will send you an email with your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
- What do I do if I'm missing items in my order?
If anything is missing, please contact us immediately at firstname.lastname@example.org.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@FIVEMATE.COM.